Terms of Use | MDMobile
MDMobile

Terms of Use

Effective Date: March 14, 2026

1. Scope of Services

MDMobile provides Non-Emergency Medical Transportation (NEMT) services, including ambulatory and wheelchair-accessible transport. We are not an emergency medical provider. If you are experiencing a medical emergency, call 911 immediately.

2. Scheduling and Bookings

  • Advance Notice: We recommend booking at least 24–48 hours in advance to ensure availability.
  • Confirmation: A booking request is not confirmed until you receive a notification from our dispatch team.
  • Recurring Trips: Changes to recurring schedules require 7 days' notice.

3. Cancellation and No-Show Policy

  • Standard Cancellation: At least 24 hours before pickup incurs no fee.
  • Late Cancellation: Less than 24 hours before pickup may incur a 50% fee.
  • No-Show: Failure to appear for a scheduled trip will result in a full base rate charge.

4. Wait Time Policy

To maintain our punctuality, drivers will wait for a maximum of 15 minutes past the scheduled pickup time before marking the trip as a No-Show.

5. Passenger Conduct and Safety

  • Seatbelts: All passengers and wheelchairs must be properly secured.
  • Escorts: One caregiver may ride free of charge with the patient.
  • Prohibited Items: No smoking, vaping, or illegal substances in vehicles.

6. Modifications to Terms

MDMobile reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.